Payment Policy

Effective from: January 17, 2025

At GoldenLuxee, we aim to provide our customers with a secure and convenient payment process. Please read the following Payment Policy for important information regarding payments on our website, goldenluxee.com.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on goldenluxee.com:

  • Credit Cards: We accept Visa, MasterCard, American Express, and Discover.
  • Debit Cards: We accept major debit cards with a Visa or MasterCard logo.
  • PayPal: You can also make payments through PayPal for added convenience.
  • Gift Cards: We may offer gift cards as a payment method for specific promotions or special offers. These gift cards must be applied during checkout.

2. Currency

  • All transactions are processed in US Dollars (USD). If you are making an international purchase, your payment will be converted to your local currency by your bank or payment provider, and exchange rates may apply.

3. Order Confirmation and Payment Processing

  • Order Confirmation: After you place an order, you will receive an order confirmation email detailing your order. However, this is not an acceptance of your order; it is simply a receipt that we have received your order request.

  • Payment Authorization: By submitting an order, you authorize us to charge the payment method you provided. If the payment is authorized, the order will be processed and shipped according to our Shipping Policy.

  • Payment Processing: Payments are processed securely through third-party payment processors. We take all necessary precautions to protect your payment information.

4. Billing Information

  • Accuracy: When making a purchase, you must provide accurate billing information, including your name, billing address, and payment method. Incorrect or incomplete information may delay your order.

  • Fraud Prevention: We take fraud prevention seriously. We may request additional verification of payment details, such as a photo ID or credit card information, to confirm your identity before processing the order.

5. Sales Tax

  • Sales Tax: Sales tax is applied to orders based on the applicable tax laws of the state of Alaska, USA. If your shipping address is within Alaska, sales tax will be included in the total order price. For all other states, tax rates are based on the current laws.

6. Payment Security

  • Secure Transactions: We prioritize the security of your payment information. All credit card payments are processed via secure encryption methods (SSL) to ensure your details are protected. We do not store your credit card information on our servers.

  • Payment Data Protection: We are committed to protecting your personal and payment data in compliance with the highest industry standards. We adhere to all security protocols to prevent unauthorized access.

7. Failed Payments

  • Payment Failure: If your payment is declined or fails to process, your order will not be confirmed, and we will notify you. Please check your payment method for any issues (e.g., insufficient funds, expired card, etc.).

  • Payment Retry: You will be able to retry the payment using a different payment method or update your billing details. If payment is unsuccessful after multiple attempts, your order will be canceled.

8. Payment Refunds

  • Refunds: If a refund is issued for a return or canceled order, the funds will be returned to the original payment method. Refund processing times vary depending on the payment provider and may take 5-10 business days to appear in your account.

  • Partial Refunds: In the case of a partial refund due to product issues, damaged items, or other concerns, the refunded amount will correspond to the value of the returned or canceled item(s).

9. Currency Conversion Fees (International Orders)

For international orders, your bank or payment provider may charge currency conversion fees based on their exchange rates. These fees are beyond our control and are not refundable by GoldenLuxee.

10. Customer Service

If you have any questions or concerns regarding your payment, or if you need assistance with payment processing, please contact our customer service team:

GoldenLuxee
3700 Old Seward Hwy, Anchorage, AK 99503, USA
Phone: (907) 561-5173
Email: info@goldenluxee.com
Website: goldenluxee.com