Sales Policy

Effective from: January 17, 2025

At GoldenLuxee, we are dedicated to providing high-quality jewelry and excellent customer service. By shopping with us, you agree to the terms outlined in this Sales Policy. Please review this policy before placing your order.

1. Order Placement

  • Order Process: To place an order, simply add the desired items to your cart and proceed through the checkout process. You will be required to provide accurate and complete information, including your name, shipping address, and payment details.

  • Order Confirmation: After placing an order, you will receive an email confirmation containing the details of your purchase. This email serves as a receipt and confirmation that we have received your order. Please note that this does not guarantee the availability of the item.

  • Availability: While we strive to keep our inventory up to date, all items are subject to availability. If an item becomes out of stock after your order is placed, we will notify you immediately and offer a full refund or an alternative item.

2. Pricing and Payment

  • Pricing: All prices listed on our website are in USD and are subject to change without notice. The price of an item at the time of checkout is the final price, and no changes will be made after payment is processed.

  • Payment Methods: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Payments must be made at the time of order to secure the purchase.

  • Sales Tax: Sales tax will be applied to orders based on the tax rate of your shipping address. The total tax amount will be calculated during checkout and will be included in your final price.

3. Shipping and Delivery

  • Shipping Method: We offer various shipping options based on your location. Shipping costs are calculated during checkout, and you can choose the method that best suits your needs.

  • Processing Time: Orders are processed within 1-2 business days. If you place an order on a weekend or holiday, it will be processed on the next business day.

  • Delivery Time: Estimated delivery times vary based on the shipping method and destination. We will provide an estimated delivery date at the time of checkout. Please note that delivery times are not guaranteed and may vary due to unforeseen circumstances (weather, shipping carrier delays, etc.).

  • International Shipping: We offer international shipping. International orders may be subject to additional customs duties, taxes, and fees, which are the responsibility of the customer.

4. Order Cancellations

  • Cancellation Policy: You may cancel your order before it is processed and shipped by contacting us at info@goldenluxee.com. Once an order has been shipped, it cannot be canceled.

  • Refunds for Canceled Orders: If your order is canceled before it is shipped, we will issue a full refund to the original payment method used.

5. Returns and Exchanges

  • Return Policy: We offer a 30-day return window for most items in unused and original condition. Please refer to our detailed Refund and Returns Policy for more information.

  • Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

6. Warranty and Product Guarantee

  • Product Quality: We guarantee that all jewelry sold by GoldenLuxee is made from high-quality materials and is free from defects in craftsmanship and materials at the time of purchase.

  • Warranty: Certain items may come with a manufacturer’s warranty. Please refer to the specific product page for warranty details. Warranty coverage does not extend to damage caused by misuse, accidents, or normal wear and tear.

7. Promotions and Discounts

  • Discount Codes: If you have a valid discount code, you can apply it during the checkout process. Discount codes cannot be applied after the order is placed, and they are subject to terms and conditions, including expiration dates and product exclusions.

  • Promotions: Promotions, sales, and special offers are subject to availability and may be changed or discontinued at any time without notice. Terms and conditions for each promotion are provided on the promotional page or email.

8. Customer Service

  • Contact Us: If you have any questions or concerns about your order, our products, or our sales policies, please contact us at:

GoldenLuxee
3700 Old Seward Hwy, Anchorage, AK 99503, USA
Phone: (907) 561-5173
Email: info@goldenluxee.com
Website: goldenluxee.com

9. Limitation of Liability

  • GoldenLuxee is not liable for any indirect, incidental, or consequential damages arising from the use of our products. We are not responsible for any loss or damage resulting from a product defect, delay, or issue arising from third-party services (such as shipping).

10. Changes to This Policy

We reserve the right to modify or update this Sales Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed of any updates.